{ "serviceUrlSearchSuggestion": "/content/gobiz/en/jcr:content/header.suggestions", "searchResultPagePath": "/content/gobiz/en.html" }
gobiz-logo
Support
FAQ

Support

We are pleased to announce the strategic transition of our Merchant Acquiring business (currently branded as “GoBiz”) to NTT DATA Payment Services Sdn. Bhd. (“NTT DATA Payment Services”), a leading fintech and payment solutions provider. This significant move enables U Mobile to sharpen its focus on innovation in the Enterprise segment, including 5G and 5G-A solutions, while collaborating with NTT DATA Payment Services to deliver world-class fintech services to businesses.​

We sincerely appreciate your continued trust and support. The transition shall take effect on 16 April 2025, and we are committed to ensuring:

USP-1

A Seamless Transition

You will continue to operate your business and serve your customers without interruption throughout the transition to NTT DATA Payment Services.​

USP-2

Unwavering Business Support

During this period, both U Mobile and NTT DATA Payment Services will maintain dedicated support for your business. All your existing support channels will remain available and unchanged for your convenience.

USP-3

World-Class Payment Services

In collaboration with U Mobile, NTT DATA Payment Services is committed to equipping your business with secure, innovative payment solutions and next-generation connectivity services to support your growth.​

For any inquiries or further assistance, please reach out to the following support channels:

Merchant Support

Call

Customer Careline: 018 - 388 2929

Email

merchantsupport@gobiz.com.my

Frequently Asked Questions (FAQs)

{ "dropdownFaqProperties": [ { "title": "EN", "value": "en", "url": "/content/gobiz/en.html", "isGroupLabel": true, "childList": [ { "title": "Home", "value": "home", "url": "/content/gobiz/en/home.html" }, { "title": "Support", "value": "support", "url": "/content/gobiz/en/support.html" }, { "title": "Products", "value": "products", "url": "/content/gobiz/en/products.html" }, { "title": "About Us", "value": "about-us", "url": "/content/gobiz/en/about-us.html" }, { "title": "Cross Sell Banner", "value": "cross-sell-banner", "url": "/content/gobiz/en/cross-sell-banner.html" }, { "title": "Error Message", "value": "error-message", "url": "/content/gobiz/en/error-message.html" }, { "title": "Service Novation", "value": "service-novation", "url": "/content/gobiz/en/service-novation.html" } ] }, { "title": "BM", "value": "bm", "url": "/content/gobiz/bm.html", "isGroupLabel": true, "childList": [ { "title": "Sokongan", "value": "support", "url": "/content/gobiz/bm/support.html" }, { "title": "Tentang Kita", "value": "about-us", "url": "/content/gobiz/bm/about-us.html" }, { "title": "Cross Sell Banner", "value": "cross-sell-banner", "url": "/content/gobiz/bm/cross-sell-banner.html" }, { "title": "Halaman Tidak Wujud", "value": "error-message", "url": "/content/gobiz/bm/error-message.html" }, { "title": "Laman Utama", "value": "home", "url": "/content/gobiz/bm/home.html" }, { "title": "Produk", "value": "products", "url": "/content/gobiz/bm/products.html" } ] }, { "title": "中文", "value": "ch", "url": "/content/gobiz/ch.html", "isGroupLabel": true, "childList": [ { "title": "Admin", "value": "admin", "url": "/content/gobiz/ch/admin.html" }, { "title": "Home", "value": "home", "url": "/content/gobiz/ch/home.html" }, { "title": "帮助", "value": "support", "url": "/content/gobiz/ch/support.html" }, { "title": "Products", "value": "products", "url": "/content/gobiz/ch/products.html" }, { "title": "关于我们", "value": "about-us", "url": "/content/gobiz/ch/about-us.html" }, { "title": "Cross Sell Banner", "value": "cross-sell-banner", "url": "/content/gobiz/ch/cross-sell-banner.html" }, { "title": "未找到网页", "value": "error-message", "url": "/content/gobiz/ch/error-message.html" } ] } ], "dropdownDefault": "/content/gobiz/en/service-novation.html", "breadCrumbs": [] }
More FAQs

Thank you for your support as we move forward together.

{ "siteTheme": "theme-gobiz" }

Cookies Policy

We use cookies to bring you the best experience on our site by tailoring the most relevant content for you. By clicking 'Accept', you agree to the storing of cookies on your device. View our Privacy Notice to learn more.

Accept